You can place your order directly on our website by adding your selected rug to the cart and completing the checkout process. The process is simple, secure, and available 24/7.

If your order has not been shipped yet, you can request a change or cancellation by contacting us as soon as possible. Once shipped, changes may not be possible.

No, you can checkout as a guest. However, creating an account allows you to track your orders and manage your purchases more easily.

Yes! Customers who create an account receive a 5% discount on their first order. Members also get access to exclusive offers and updates.

Yes, we ship our rugs across the United States. Some products are shipped from our U.S. warehouses, while others are shipped directly from Turkey.

Delivery time depends on the product location:

• Ships from USA: 5–10 business days
• Ships from Turkey: 12–20 business days (may vary depending on customs and logistics)

You will receive a tracking number once your order is shipped.

Shipping conditions depend on the product location:

• USA Warehouses: Free Shipping
• From Turkey: Free Shipping on orders over $290

Orders below $290 may include a shipping fee depending on the product and location.

Yes. Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

We accept major payment methods including Visa, Mastercard, PayPal, and Apple Pay.

Yes, all transactions are protected with SSL encryption and secure payment gateways to ensure your information is safe.

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days.

Simply contact our support team with your order details, and we will guide you through the return process.

Refunds are processed within 5 business days after the returned item is received and inspected.

Our rugs are shipped either from our U.S. warehouses or directly from Turkey, depending on availability.

We offer both handmade and machine-made rugs. Each product page clearly states the construction details.

We do our best to display accurate colors and details. However, slight variations may occur due to lighting and screen settings.

Rugs are securely packed to ensure safe delivery. They may arrive folded or rolled depending on size.

In most cases, a signature is not required. However, this may depend on the shipping carrier.